Help CenterQuick Links to Gen 2 KB Articles
Welcome to the Gen 2 Quick Links page. Below are helpful knowledgebase articles organized by category for the OSI Alarm System Gen 2.
Contents
Section 1: Getting Started / Setup
Section 2: Firmware / Updates / Software Fixes
Section 3: Connectivity / Wi-Fi / SIM / Monitoring
Section 4: Power / Charging / Electrical
Section 5: Alarm Modes / Settings / Everyday Use
Section 6: Key Codes / User Codes / Passcodes / Zones
Section 7: Sensors / Pairing / Installation / Batteries
Section 8: Entry Sensor / Contact Sensor Troubleshooting
Section 9: Motion Sensor Troubleshooting / Best Practices
Section 10: Vibration / Glass Break
Section 11: Sirens / Strobe Sirens / Outdoor Sirens
Section 12: Keypads / Controllers / Remotes / RF Repeater
Section 13: Smart Life Notifications / Phone Settings
Section 14: Smart Life Scenes / Automations / Multi-Device Use
Section 15: Cameras / Doorbell / Camera + Alarm Scenes
Section 16: Alexa / Google Home / Voice Control
Section 17: SOS / Safety / Tamper
Section 18: Compatibility / Accessories / Product Information
Section 19: Physical Unit / Stand / Cold Weather / Hardware
Section 20: Troubleshooting / Pairing Issues / Common Problems
Section 21: Manuals / Playlists / Main Resource Pages
- How to set up the OSI Smart Alarm System Gen 2
- How to connect the OSI Alarm System Gen 2 to Wi-Fi and Smart Life app
- Why Bluetooth and 2.4G Wi-Fi need to be enabled on your cell phone to add the Gen 2 to the Smart Life App
- Does the Gen 2 Support 2.4G and 5G Wi-Fi and 4G Sim option?
- Gen 2 Alarm Panel will not connect to my 2.4G Wi-Fi network
- Smart Life app is not Discovering the Gen 2 alarm system device - What can you do?
- Updated Wi-Fi Router and can no longer access the Gen 2 on the Smart Life app
- How to remove the Gen 2 Alarm System from the Smart Life app and then Re-Add it back to the Smart Life App (2 methods)
- Transferring the Gen 2 Alarm Panel to Someone Else’s Home or Business (New Smart Life User)
- How to use the QR code
- How to send the Device Information and the Virtual ID
- How to Update the Firmware on Your Gen 2 Wi-Fi/4G Alarm Panel
- New features on the Gen 2 Wi-Fi/4G model Firmware 2.3.07
- Gen 2 Firmware V2.1.22 update
- Important Firmware Update: Fix for False Device Alerts and Alarm Sounds
- Device Alert and Alarm Sound Issues (OSI ALARM SYSTEM GEN 2 4G - A bug in firmware version 2.1.28)
- Temperature Display Issue - Gen-2 Alarm Panel Firmware Fix
- Gen 2 Alarm System – Temperature Display Not Updating (Static Weather Reading)
- The alarm panel displays firmware version V2.1.22 but the 'Entry Notification' option does not display on the app settings
- Why Your Alarm Sounds for 30 Seconds After the Smart Life App Update (android)
- Gen 2 Wi-Fi/4G Alarm Panel: Connectivity and Monitoring Overview
- What is the Difference between the Gen 2 Wi-Fi and the Gen 2 Wi-Fi/4G Alarm System
- Where to Get Information on Monitoring Your Gen 2 Alarm System
- Sim Card Instructions for the Gen 2 Alarm Panel (Self Monitoring)
- I have a cabin in a remote area that does not have internet. Will the Gen 2 alarm system still work without Wi-Fi and can it use a Sim Card?
- My provider Rogers is discontinuing their 3G network. Will my Wi-Fi device still work?
- How can I check the Wi-Fi Signal strength of the Gen 2
- What to do if your Gen 2 alarm system shows offline on the Smart Life app
- Do you provide a monitoring certificate for insurance company?
- Understanding “No Monthly Fees” for the OSI Gen 2 Smart Wi-Fi/4G Alarm System
- Gen 2 Display Panel is plugged in but the battery is still at 0%
- Gen 2 is not charging and backup battery switch has been turned on
- Gen 2 Power Outage - Wont Turn back on after power outage.
- Gen 2 Alarm Panel Not Powering On Even Though the Power Adapter Works
- What power transformer do I need to use to connect to the DC12V 1A input on the alarm panel?
- Important Notice Regarding Power Usage for Your Wi-Fi Alarm Panel
- Using a surge protector to protect your Gen 2 Alarm Panel
- Can the OSI GEN2 Alarm System Operate Outside Canada on 220V Power?
- What type of power adapter plug is shipped with the Gen 2 that is sold on Amazon.co.uk?
- How does the security panel alarm modes and accessories modes function
- How can I set a sensor so it alarms immediately when triggered
- How to configure a sensor so it does not trigger the alarm when when you set the panel in “Home” state
- How to Prevent Motion Sensors from Triggering When You’re Home or at Work
- Sensor Bypass Explained: Keeping Your Alarm Active with Open Doors or Windows
- Bypass With Notifications (Chime Mode Enhancement)
- How to disable the Entry Sensor Door/Window Sensor Chime
- Receive a Notification When a Door or Window Opens or Closes
- How to set up a schedule for the Gen 2 alarm panel to Arm and Disarm at a specific time daily.
- How do I reset the Arm and Alarm history records on the Gen 2 alarm system & Security Records on the Smart Life app?
- Is there away to hear the count down when arming the panel without turning on the other sounds? I only want to hear the countdown when arming when leaving or entering that the house it's armed.
- How to disable the Siren Beep sound when you arm, disarm or arm in home mode.
- What Does the 'Recover' Option do on the Gen 2 Alarm Panel?
- Alarm Panel Stuck in Test Mode
- How to Factory Reset the Gen 2 Alarm Panel and Restart the Startup Tutorial
- How can I reset the Gen 2 without deleting the accessories I have added?
- Why perform a full power cycle?
- Gen 2 Alarm Panel Freezing or Back Button Not Responding
- (Wi-Fi/4G version purchase September 2025 or later) Please use the default System code 9876 to enter settings or add a sensor to the Gen 2
- About Gen 2 Wi-Fi/4G Key Codes (User 1–5 & System Passcode)
- About Gen 2 Wi-Fi System Key Codes - Master, User 1 - 4 and System Passcode
- Gen 2 alarm system codes explained
- I forgot my Gen 2 Key Codes
- What “Zones” Mean in the OSI Gen 2 Alarm System
- Gen 2 User Codes - Zones - External Keypad - RF Repeater
- How Add a Motion Sensor to the Gen 2 Alarm Panel
- How Add an Entry Sensor to the Gen 2 Alarm Panel
- How to add PIR Motion Sensors to the OSI Alarm System Gen 2
- How to add Contact Sensors to the OSI Alarm System Gen 2
- Two Ways to Add and Entry Sensor to the Gen 2 alarm System via the Alarm Panel Display
- Re-adding the Gen 2 window/door sensors, pir motion sensors, remote controller & wireless siren to the Gen 2 alarm panel
- How to connect and setup your wired sensors to the Gen 2
- Gen 2 Alarm Accessories: Specs, Range, Battery & Installation - PIR - Entry Sensor - Controller - Siren
- Check If Two Sensors Have the Same Serial Number
- Gen 2 Sensor Low Battery Warning - Signs Your Gen 2 Sensor Batteries Need Replacing
- Sensor Low Battery Warning in a matter of 3 to 6 months
- How to replace the batteries on a Gen 2 Entry Sensor
- How to disable the tamper alarm on Gen 2 contact sensors and motion detectors to replace batteries
- How do the batteries hold up in cold weather? Say an unheated garage in Canada? -20 Celsius for a few months. How often should I plan on changing/charging.
- Battery Fit Issue – Motion Sensor Not Powering On
- Will the Gen 2 send out a RF signal loss notification if a sensor is broken or damaged
- What is the other button on the Gen 2 Motion Sensor labeled 1 & 2
- What is the wireless frequency of the Gen 2 alarm panel and RF sensors?
- When a Motion Sensor or Entry Sensor is Triggered, the Alarm Doesn't Sound or the Door/Window Sensor Doesn't Chime or Shows an Open Warning
- Gen 2 open door warning still displays when the door or window has been closed
- When the Gen 2 alarm system is in disarmed mode and a door is opened the alarm sounds
- The PIR Motion sensor or a Entry Sensor (Door/window sensor) is setting off the alarm panel even though the alarm panel is in the 'Disarmed' State
- When I open my back patio sliding door the alarm panel displays Closed and Opened at the same time - Why?
- Dealing with Tight Door Frames and Sensor Magnet Placement – Solutions for Common Installation Challenges (Entry Sensor, Door Sensor, Window Sensor)
- Entry Sensor Tamper Switch – False Tamper Alert or Sensor Not Closing Properly
- Tamper Alarm Triggering After Disarming – Entry Sensor Alignment Issue
- How to use a Gen 2 door sensor on your garage door
- Tips for Using PIR Motion Sensors with Pets at Home
- Best Practices for Motion Sensors
- Gen 2 Motion Sensor is setting off the alarm system by itself.
- A wireless PIR (Passive Infrared) motion sensor might alarm by itself due to several potential causes
- Motion sensor configured to 'Away' sets off alarm even when alarm panel is set to 'Home' monitoring state. The external siren will also not turn off when the alarm panel is 'Disarmed'
- Alarm Panel is set to Arm 'Away' and while Arm Delay is counting down a PIR Motion Sensors sets off the alarm immediately
- Can Gen 2 PIR Motion Sensors Be Installed on a Covered Porch?
- How to pair the Gen 2 Vibration Sensor and what to do if the vibration sensor is to sensitive
- Vibration Sensor Not Pairing with Gen 2 Alarm Panel
- Glass Break Sensors vs. Vibration Sensors: What’s the Difference?
- How to add the Wireless Strobe Siren to the OSI Alarm System Gen 2
- How to add more than one wireless strobe siren to the Gen 2 OSI Alarm System
- How to reset and re-add the Gen 2 Wireless Siren
- How to reset and add or re-add the Gen 2 (Wi-Fi 4G Gen 2) Wireless Siren
- How to reset and add a UK Wireless Siren to the Gen 2
- The Gen 2 siren has been paired, but it does not sound when a sensor is triggered
- I paired the wireless siren with the Gen 2 but it is not sounding when a sensor is triggered or SOS button is pressed.
- Siren beeps to indicate pairing success, but siren does not sound when alarm is triggered by SOS, door sensor or motion detectors.
- When I disarm the system with the app, the Strobe Siren continues to sound and flash.
- A siren that is paired with the Gen 2 was unplugged from the wall socket. When plugging it back in, the siren continues to sound and will not turn off.
- How to Set Up an Outdoor Siren for the Gen 2 Wi-Fi 4G Alarm Panel (Using a Smart Plug Workaround)
- How can I use the Gen 1 wireless siren with the Gen 2 alarm panel in a shed that has not power
- When I press the reset button on the Gen 2 wireless siren I can barely hear the siren beeping
- Do you sell a Louder Siren for the Gen 2 Alarm System
- OSI External Gen 2 Keypad - OSI Alarm Gen 2 Accessory
- How to Pair the External Gen 2 Keypad with Your OSI Alarm Gen 2 Panel
- How to Pair and Use a Gen 1 Keypad with a Gen 2 Alarm Panel
- Rename the Gen 2 Controller to know who armed and disarmed the Gen 2 Alarm Panel using the controller
- I cannot add my second controller. The panel say it is already paired
- OSI Signal Repeater for Gen 2 (previous version)
- OSI Signal Repeater for Gen 2 (New Model)
- External Keypad Lights Up Quite Often
- How to turn on Alarm Notifications for your OSI Gen 2 Alarm System - iPhone
- How to turn on Alarm Notifications for Gen 2 - Android Phones
- How to set iPhone Smart Life notification to 'Persistent Notification'
- How to Enable and Customize Smart Life Notifications on Android
- Smart Life Notification Categories on Android Phone
- Android Smart Life custom Notification Sounds - Cant see notification catagories
- How to Add Custom Notification Sound Files to the Smart Life App on a Google Pixel Phone
- What are the Smart Life Alarm, System, Home and Bulletin notifications on my phone and can I disable them?
- What if I do not see the Smart Life notification categories on my Samsung phone
- How to disable the Arm and Disarm notification on your cell phone
- Smart Life - Do Not Disturb Schedule
- What is Phone Call and SMS Notification Settings on the Smart Life App?
- Smart Life Scene (Automation) for the Gen 2 System
- How to create a smart life scene to turn a light on when the alarm is triggered & how to turn the light off when the alarm is disarmed - Gen 2
- How to create a Smart Life scene to Turn a Light On When Arming and Off When Disarming the Alarm System
- How to Get Smart Plugs/Lights to Automatically Turn On When the Alarm is Triggered
- How to Create Two Scenes in the Smart Life App: First Scene to Arm the Alarm in 'Home' Mode with a 0-Second Alarm Delay, Second Scene to Arm the Alarm in 'Away' Mode with a Designated Alarm Delay
- Instructions to create Tap-to-Run Scene to 'Arm Home', 'Arm Away' and Disarm the Gen 2 Alarm System
- Create Smart Life Scene to Set Custom Alarm Countdown Times for Away and Home Modes in Smart Life
- Create a scene to: Sync two Gen 2 alarm panels to arm, disarm and alarm simultaneously
- Can I Add 5 Gen 2 Alarm Devices to the Smart Life, Assign a Manager to Each Property, and Retain Full Control?"
- How Many Devices Can the Smart Life App Support?
- How to Share the Gen 2 Alarm System or Camera with Another User on the Smart Life App
- Smart Life App problem sharing device due to users located in different countries
- How to add the OSI Doorbell camera to the Gen 2 - This will sound the doorbell 'Ding Dong' on the alarm panel
- Can the Gen 2 Display Live Camera Feeds? Can Water, Smoke, or Fire Detectors Be Added to the Gen 2 Alarm Panel?
- Can I view a live feed of the OSI Wi-Fi Cameras on my desktop/laptop Computer?
- Smart Life Scene: Gen 2 'Armed Away' -> PTZ Camera Private Mode 'Off' | Gen 2 'Disarmed' -> PTZ Camera Private Mode 'On'
- Armed Away' -> PTZ Camera Recording & Motion Detection are turned 'On' | Gen 2 'Disarmed' -> PTZ Camera Recording & Motion Detection are turned 'Off'
- Google Home and Amazon Alexa
- Can the Gen 2 Wi-Fi Alarm (Smart Life) be controlled with Google Home?
- How to Disarm the Gen 2 using Alexa voice command
- How to create a routine in the Alexa App to Arm Away or Arm Home
- Can Alexa Announce When a Door Opens on the Gen 2 Alarm System?
- How to Use the SOS Feature on the Gen 2 Alarm System
- Understanding the SOS Icon on Your Gen 2 Wi-Fi/4G Alarm Panel
- How to Prevent the Tamper Alarm from Triggering the Siren When Removing the Alarm Panel or external or Changing Sensor Batteries
- Gen 2 Alarm Panel Tamper Switch - Tamper Alarm: Host Panel
- Gen 2 Alarm System Features vs the Gen 1
- Adding the Gen 1 accessories: Contact Sensor, Motion Sensor, Remote and Wireless Strobe Siren to the Gen 2 Alarm Panel
- Can Water, Smoke, or Fire Detectors Be Added to the Gen 2 Alarm (EV1527 / 433 MHz) Panel?
- Can I remove the stand at the back of the Gen 2 Alarm System?
- Gen 2 Alarm Panel Touchscreen Issues in Cold Temperatures
- ‘Duplicate Paired Accessories’ Message While Trying to Add a Second Sensor to the Gen 2 Alarm Panel
- Can't pair sensor with alarm panel as it displays the 'Duplicate paired accessories' message.
- Trouble Pairing Second Motion Sensor to Gen 2
- Reasons why, when approaching your home or small business you press disarm on the app, the Gen 2 does not disarm right away