Why is the video from the OSI Video Doorbell freezing on the app?

Your wifi is most likely not strong enough to reach outside of your front door. There are a few solutions to this problem

1. #1 Call your internet provider and ask for a free Wi-Fi booster. Most internet providers will send you a free Wi-Fi booster if your is weak.
2. Purchase a Wi-Fi Booster (extender) which will boost your Wi-Fi so it reaches outside very strong. You can purchase these from most stores such as Walmart, Amazon, Best Buy, Future Shop etc. These extended have gotten quite cheap lately. But again, your internet provider may just give you one for free as you are paying for service and the Wi-Fi Router may very well be faulty. This will not only help your OSI Doorbell receive a stronger signal, but it will also allow you to have a better signal overall to your smarphone/devices in your front and back yard as well.