Help CenterIf you've paired the Gen 2 Entry Sensor (Door/Window Sensor) or PIR Motion Sensor with your alarm system and the siren does not consistantly sound when the alarm is triggered or does not sound at all, it may be due to weak RF (Radio Frequency) signals between the sensors and the control panel. Here are some steps to troubleshoot and resolve this issue:
Verify Sensor Pairing:
- Ensure that the sensors are correctly paired with the alarm system. Check the system's app or user interface to confirm that the sensors are recognized and in an active state.
Verify that the 'Alarm Setup' has the following options enabled:
(Local Alarm and Siren Alarm)
Test Sensor Placement:
- Ensure that the sensors are within the effective range of the control panel. If the sensors are too far away or there are obstacles (walls, metal objects, etc.) that could interfere with the signal, this may cause RF (radio frequency) communication issues.
- For example is a door/window sensor has been installed on a metal frame, the metal can interefere with the transmission of the RF signal that needs to reach the alarm panel.
Perform a Sensor Test:
To determine if the RF signal is not reaching the alarm panel, disarm the alarm panel and open a door or window sensor (the red led light on the sensor should turn 'On', then 'Off' for a 1-2 seconds, when a door/window is opened or closed). The alarm panel should also chime, and you should also see an Open Door Warning on the alarm panel.
Open Door or Window Warning symbol as shown below, selecting the symbol will show you which door or window is opened.
Check the sensor settings.
Step 1: select the sensor icon, then enter your passcode
Step 2: Select the Window or Door sensor that is not Chiming or showing the Open Door Warning on the Alarm Panel.
Step 3: Select the advanced tab. Also ensure that the Mode is set to Away/Home
Step 4: Check that the 'Entry open chime' and the 'Entry opened warning' are enabled. If they are not enabled, enable them and perform the test again.
For more information on what the 'Entry event notification' option is used for, click here.
If 'Entry open chime' and 'Entry open warning' are enabled, perform an additional test:
- Disarm the alarm.
- Ensure that the backup battery switch on the back of the alarm panel is turned 'On'.
- Unplug the USB-C connection from the back of the panel.
- Walk over with the Gen 2 alarm panel in your hand, to the sensor that is not responding.
- When you are beside the sensor, holding the alarm panel, first ensure that the door or window is in the closed position.
- Now open the door or window to check if the alarm panel now chimes and shows the open door warning.
If the door/window sensor responds correctly when you are close to the sensor with the alarm panel in your hand, the issue is that the sensor is too far away or there are obstacles (walls, metal objects, etc.) that could interfere with the signal, causing the RF (radio frequency) communication issues.
If it is a PIR motion sensor that is also having RF communication issues with the alarm panel, you can also perform the same test. However, in this case, you would first arm the alarm panel. Then while holding the alarm panel and you are near to the sensor, set off the motion sensor to see if the motion sensor triggers the alarm.
To resolve this issue:
We would recommend a signal repeater to boost the RF signals. A signal repeater amplifies the signal from the sensors to the Gen 2 alarm panel, ensuring reliable communication.
Click here for more information on the OSI Signal Repeater.