What to do if your Gen 2 alarm system shows offline on the Smart Life app

If your Wi-Fi alarm system displays an offline.

Common Causes

Weak Wi-Fi Signal:
- Distance from the router.
- Obstacles like walls and furniture.
Network Interference:
- Other electronic devices causing interference.
- Overlapping Wi-Fi channels with neighboring networks.
Power Issues:
- Power supply interruptions.
- Faulty power adapter or cable.
Network Configuration:
- Changes in router settings.
- IP address conflicts.
Bandwidth Limitations:
- Network congestion: Too many devices connected to the network.
- Insufficient internet speed.

Please try the following to see if this solves the issue

1. Check if you have the latest version of the Smart Life installed, go to the applicable site and see if it says 'Update':

Android: https://play.google.com/store/apps/details?id=com.tuya.smartlife&hl=en_CA&gl=US

Apple iPhone: https://apps.apple.com/us/app/smart-life-smart-living/id1115101477

2. Ensure the alarm system is plugged in and receiving power.

3. Close down the Smart Life app then, refresh the alarm system by turning the power off to the panel for 30 seconds, then back on again.

4. After a few minutes open up the Smart Life app and check to see if the device is back online.

5. Go into the alarm system information on the Smart Life app. Select the pencil on the upper right hand corner. Then select Device Information. Check the Wi-Fi signal strength of the alarm panel and use the Reference Guide to determine it's strength?

If the signal strength is weak then you may need to ask your internet service provider if they supply a wi-fi extender that they can add to your wifi network. We have also had customers purchase wi-fi extenders from Amazon.

6. Reboot you wi-fi network to refresh your network by unplugging your w-fi router for 30 seconds, then plug it back in and wait until it your Wi-Fi network is back up and is connected to the internet, normally indicated by a green light (internet) on your router/modem. Then your wifi devices will reconnect back to your network.

7. The last option would be to remove the Alarm System from the Smart Life app and then re-add it back to the Smart Life app.