Understanding the SOS Icon on Your Gen 2 Wi-Fi/4G Alarm Panel

In this article we will explain what the SOS buton is used for and how it functions.

Below is the SOS button on the Gen 2  Alarm Panel Main Interface

Important: Gen 2 Wi-Fi only Alarm Panel's have the one SOS button.  In order to trigger the alarm the SOS button would need to be Long Pressed for 3 seconds, then the alarm would alarm.

Icon Descriptions

When you Tap the SOS button once you will see the following icons.

What Happens When You Press (Tap) Each SOS Option

If your alarm system is professionally monitored, pressing one of the SOS icons sends a direct signal to the Central Monitoring Station (CMS).

The CMS will call the first contact on your emergency call list. If that person doesn’t answer, they’ll call the next number.

The CMS will also ask you for your Name, Address and Password. 

Detailed Response Scenarios

• SOS Medical
  The panel will trigger an alarm. The CMS will ask if medical assistance is needed and, if confirmed, dispatch an ambulance.

• SOS Fire
  The panel will trigger an alarm. The CMS will ask if there is a fire and, if confirmed, dispatch the Fire Department.

• SOS Police
  The panel will trigger an alarm. The CMS will ask if police assistance is required and, if confirmed, dispatch the Police.

• SOS Police (Silent)
  The panel will remain silent. The CMS will call to confirm the emergency and dispatch Police without audible alerts.
  
  

🏠 For Self-Monitoring Users

If you are self-monitoring your Gen 2 system (no professional monitoring subscription):

• The SOS options will not dispatch emergency services.

• You can still use the SOS buttons to trigger an audible alarm — useful for alerting others inside your home during an emergency.
  
  Alarm Notification Articles for iPhone and Android:
• How to turn on Alarm Notifications for Gen 2 - Android Phones
• How to turn on Alarm Notifications for your OSI Gen 2 Alarm System - iPhone