Help CenterOverview
A firmware update is available for the Gen‑2 Wi‑Fi + 4G Alarm Panel that resolves a temperature display bug.
Issue Description
When the ambient temperature drops below 0°C, the alarm panel may display random numbers behind the temperature. This is a known firmware-related issue and does not indicate a hardware fault.
Resolution
Updating the alarm panel to the latest firmware version fixes this issue and restores proper temperature readings when temperatures fall below freezing.
Important Notes Before Updating
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Ensure the alarm panel remains powered throughout the update process.
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Do not unplug the panel or turn it off while the firmware update is in progress.
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It is recommended that the panel is connected to a stable Wi‑Fi network before starting the update.
How to Check for and Install the Firmware Update
For step‑by‑step instructions on how to check for firmware updates and safely update your Gen‑2 alarm panel, please refer to the following knowledgebase article:
Click here👉 Firmware Update Instructions
If you continue to experience issues after updating, please contact OSI Go Direct Customer Support for assistance.
Additional Article:
New features on the Gen 2 Wi-Fi/4G model Firmware 2.3.07