SMART LIFE not showing in iPhone Notification Settings list

If the Smart Life app is not showing up in the iPhone notification setting list, then you will need to reinstall the app and follow these directions.

Step 1: Long press the Smart Life app icon then select 'Remove App' , then 'Delete App', then 'Delete (data)'

Step 2: Open the App Store and search for the 'Smart Life' app. Download and re-install the Smart Life app.

Step 3: When the 'Smart Life' App has finished installing, select 'OPEN'

Step 4: 'Agree' to the user agreement

Step 5: Select 'Log In'

Then enter you account information (email & password) then select 'Log In'

Step 6: Select 'OK' to 'find and connect to devices on your local network'

Step 7: You can choose to enable or keep these options disabled: 'Data Analysis' and 'Personalization, it is not mandatory. You can enable or disable these setting within the app at any time.

Then select 'Go to App'

Step 8: DO NOT select 'Continue' as yet. The 'Smart Life' app is requesting permissions for 'Home Data', 'Notifications' and 'Bluetooth'

Step 9: Select 'Home Data', then select 'OK' to allow 'Smart Life' to access your 'Home Data'

Step 10: Select 'Notifications', then select 'Allow' to allow 'Smart Life' to send you notifications. You will then see a 'Critical Alerts' page.

Step 11: Select 'Allow' so 'Smart Life' can send you 'Critical Alerts' Critical alerts always plays a sound and appears on the lock screen. Even if your iPhone is muted or Do Not Disturb is on. You can manage critical alerts in Settings.

Step 12: Select 'Bluetooth' and then select 'OK'. This will allow the app to find and connect Bluetooth accessories.

Step 13: The 'Home Data' , 'Notifications' and 'Bluetooth' will be greyed out with check marks beside them. You can now select 'Done' at the bottom of the screen.

Step 14: Now you can check if the 'Smart Life' app icon is displayed in the iPhone Notification Settings list.

Step 15: Select 'Settings'

Step 16: Select 'Notifications'

Step 17: Scroll up and you will see the 'Smart Life' app icon.

Step 18: Select the 'Smart Life' app icon and ensure the following is set and enabled as shown below.

Note: The notification 'Banner Style' can be changed from 'Temporary' to 'Persistant' a persistent banner will stay on the screen until you tap it or dismiss it, while a temporary banner will remain for a few seconds then disappear.

If you have any alarm devices connected to the 'Smart Life' app, ensure that you 'power cycle' the device. If you have the OSI Mini Alarm device you can unplug it from the wall for 30 seconds, then plug it back in. If you have the OSI Security Alarm System, follow these instructions.

You can then perform a test to confirm that you are receiving notifications. For example: Pressing 'Away' on the device app will automatically send a 'System Armed' notification to your phone or if you trigger a door sensor and the alarm sounds, you will receive a 'Door Alarm' notification. Even with the 'Smart Life' app closed, you will still receive a notification.

Important: When you perform your test, remember to perform your test after the 'Exit Delay' time has counted down. The test will not work if you trigger the sensor to soon.