Help CenterConnecting the Gen 2 Alarm Panel to the Smart Life app should be a very easy process.
On the alarm panel 'Connection' menu, you would select Wi-Fi on the alarm panel.
Then you would confirm that you have turned Bluetooth 'On' on your phone and that your phone is connected to your 2.4G WiFi network.
Then you would select 'Airlink' which will start the 180 second countdown and you can then proceed with connecting the Alarm Panel to the Smart Life app.
When you open the Smart Life app, the Smart Life app should discover the Gen 2 OSI Alarm device as show below. 'Devices to be added: 1" OSI Alarm.
When you select the 'Add' button, you will then be asked to select your Wi-Fi network name and enter your Wi-Fi password and then select 'Next' and the Smart Life app will then 'Detect network status'
The OSI Alarm panel will then proceed to add the Gen 2 to the Smart Life app. When you see 'Done' at the bottom, This is an indication that the Gen 2 has been added to the Smart Life app.
To test out the app, select 'Away' and then 'Disarm' . The alarm panel should respond.
What to do if the Smart Life app does not connect with the Alarm Panel.
If the Smart Life app does not display 'Devices to be added: 1, then the issue could be that you may have an older router/modem. One customer we dealt with encountered the same issue as the internet provider router/modem equipment he had was 7 years old. Another customer also had an older cell phone. Situations like this can have an imnpact on the Smart Life and Alarm Panel connectivity. You may need to contact you ISP (Internet Service Provider) to either update your equipment, which should be at no extra cost to you or your the router/modem may need a firmware update.
Another factor is how far away the Gen 2 Alarm Panel is away from your router/modem.
If the Gen 2 Alarm Panel is having an issue connecting to the Smart Life App, Please try the method below. The customer with older router/modem equipment was able to connect the Gen 2 alarm panel with the Smart Life app successfully.
Video showing Alternative way to connect Smart Life App to Gen 2
When your Alarm Panel has been connected to the Smart life app, you should check the Wi-Fi signal strength of the Alarm Panel in relation to your Wi-Fi network.
See this article: How can I check the Wi-Fi Signal strength of the Gen 2
If you have installed and paired sensors with the alarm panel and upon triggering the sensors, they are not responding. This could be an indication of either soomething interfering with the RF (Radio Frequency) signal or the sensor is to far away from the alarm panel. Please see this article: Door Opening Warning or Alarm does not go off when a specific sensor is triggered