Help CenterIssue with the App ‘Entry Notification’
This issue affects 4G Alarm Systems with a SIM card port, purchased approximately from mid-December 2024 onward. To check your model, open the back panel—if it has a SIM card port, it’s a 4G model.
*Sim Card not included
* This does not occur with the Wi-Fi only Panels
*Without the nano sim card holder
Alert When Opening/Closing (Door or Window) while Disarmed. Opening or closing a door or window with a contact sensor while the system is in Disarm mode triggers a red "Device Alert" pop-up and alarm sound.
Our team is actively working on a fix, and we’ll be pushing an update soon. Please note that this update requires manual action—it will not update automatically. Once the fix is available, you can manually update the system by navigating to Settings >> Device Update.
Thank you for your patience as we work to resolve these issues. We’re committed to ensuring the best experience for you and will keep you updated!
In the meantime, we have a quick temporary fix that only takes a few seconds:
Turn off the 'Entry Notification' in the Smart Life app.
Thank you for your patience as we work to resolve these issues. We’re committed to providing you with the best possible experience and will keep you updated.