Quick Links to popular Gen 2 Knowledgebase Articles

🆕 1. Getting Started & System Overview

Articles that help users understand the system and core functionality.

• New features on the Gen 2 Wi-Fi/4G model Firmware 2.3.07

• Gen 2 Alarm Accessories: Specs, Range, Battery & Installation - PIR - Entry Sensor - Controller - Siren

• All Gen 2 Knowledgebase Articles

• Gen 2 YouTube Playlist

⚙️ 2. Setup & Configuration

Initial setup, installation, and system configuration.

• Sim Card Instructions for the Gen 2 Alarm Panel (Self Monitoring)

• OSI Signal Repeater for Gen 2 (New Model)

• How to Update the Firmware on Your Gen 2 Wi-Fi/4G Alarm Panel

• What power transformer do I need to use to connect to the DC12V 1A input on the alarm panel?

🔐 3. Key Codes & Access Management

Everything related to passcodes and user access.

• About Gen 2 Wi-Fi/4G Key Codes (User 1–5 & System Passcode)

• I forgot my Gen 2 Key Codes

📡 4. Adding & Managing Sensors and Devices

Guides for pairing and managing accessories.

• How Add a Motion Sensor to the Gen 2 Alarm Panel

• How Add an Entry Sensor to the Gen 2 Alarm Panel

• How to reset and re-add the Gen 2 Wireless Siren

• How to add more than one wireless strobe siren to the Gen 2 OSI Alarm System

🔔 5. Notifications & App Settings

User control over alerts and mobile notifications.

• Receive a Notification When a Door or Window Opens or Closes

• How to disable the Arm and Disarm notification on your cell phone

• Can I view a live feed of the OSI Wi-Fi Cameras on my desktop/laptop Computer?

🚨 6. Alarm Features & Daily Use

Operational features customers use regularly.

• How to Use the SOS Feature on the Gen 2 Alarm System

• Gen 2 Alarm Panel Tamper Switch - Tamper Alarm: Host Panel

🛠️ 7. Troubleshooting & Problem Resolution

Issue-based articles customers search when something isn’t working.

• Siren beeps to indicate pairing success, but siren does not sound when alarm is triggered by SOS, door sensor or motion detectors.

• Gen 2 open door warning still displays when the door or window has been closed

⚙️ 8. Smart Life Scene Automation for the Gen 2

articles for customer to create scene Automations.

• Smart Life Scene (Automation) for the Gen 2 System

For sales questions you can contact sales@osigodirect.com