Help CenterIf you have already:
- Installed the Smart Life app on your smartphone, and
- Added your Gen 2 Wi-Fi/4G Alarm Panel to the app,
You can easily check whether a new firmware update is available for your alarm system.
Firmware updates may provide new features, performance improvements, and bug fixes that help keep your alarm system operating reliably.
For step-by-step instructions on how to check for updates, along with important information to review before starting the update process, click the link below:
How to Update the Firmware on Your Gen 2 Wi-Fi/4G Alarm Panel
As Firmware 2.3.11 is a significant update, please note the following before updating:
1. The Wi-Fi/4G will remain intact and connected to the smart life app
2. All sensors and accessories will remain intact and connected
3. 'Security' menu:
Delay: The 'Arm delay', 'Alarm delay' and the 'Siren time' will return to the default settings.
Arm Delay
Alarm Delay
Siren Time
Alarm Setup: All settings will return to the default settings
Code: All users and passcodes will reset to the default setting and any additional users that were previously added to the alarm panel will be erased.
'System' default code is 9876 and 'User 1' default code is 1234
You can tell which users are active as they will have a green line beside it.
4. 'Settings' menu:
Date and Time: Will reset to the default 24 hour format
To change to standard time:
Select 'Settings' -> 'Time' -> select the three lines -> Turn on 12-hour 
Display: Time out will default to 60 seconds and the screen brightness will be at 100%
Audio: The setting will default to 'Doorbell volume 8' and 'System volume 7'
SIA: As per the image below these settings will reset.
Very Important: If your Gen 2 Alarm System is currently subscribed to our
Professional Monitoring Services, please ensure that you take a photo of your SIA settings before updating the firmware as you will need to re-enter these settings.
We have provided the SIA settings below, you will only need to input your 4 digit account number. For example if an account number was '216111', the number to enter would be '6111'
For customers that are subscribed to our Professional Monitoring Services, Once you have re-entered the SIA settings and the cell bars turn white (they may turn white immediately, or it may take a minute or two), perform a quick test by arming the alarm panel. Check for a green dot to briefly appear beside the cell bars, then email support@osigodirect.com and we will verify whether the signal was received by the CMS (Central Monitoring Station).
Style: will revert back to the default 'Dark' UI and 'Normal' Home settings
New features on the Gen 2 Wi-Fi/4G model Firmware 2.3.11
1. Added more users to the alarm panel
You will now see:
1 'System' Account
23 'User' Accounts
A major upgrade from the previous version, which only supported 5 users accounts
Account Types
System Account (Administrator)
Can change all system settings
Can create, edit, and delete all users
Can arm and disarm the system
Standard Users
Can arm and disarm only
2. Added duplicate passcode checking
When setting up a new user or changing a users passcode, each passcode for all users must be unique. If a duplicate passcode is entered, the following message will appear.
“Duplicate Code — Please create a unique passcode.”
3. Added delete and reset user feature
If a guest or family member moves out of your home or a person is no longer employed at your business, you can easily delete their account.
4. Only System code can set and adjust the users
Below is a video of the OSI Alarm System Gen 2 (4G) Features: Code Page
** Below are features from the previous firmware update 2.3.07**
New features on the Gen 2 Wi-Fi/4G model Firmware 2.3.07
1. Weather Display
Watch Tutorial Video
Weather forecast has changed. When tapped, you will now see the next three days.
(Example: If Monday’s current weather is displayed, tap the weather icon to view the forecasts for Tuesday, Wednesday, and Thursday.) 
You can now choose either Celsius or Fahrenheit:
Settings → Display → Select the measuring temperature to change from C to F or F to C
The firmware update also fixes this bug: When the temperature is below zero.
Random numbers appear as shown in this image.
2. Style Setting - Located under settings
Watch Tutorial Video
Default Home Screen Setting: Dark Style
Light Style Setting
Home Screen (Optional) – Concise Setting (Dark & Light)
Top row buttons: Connection, Settings, Security
Bottom row button: SOS, Arm Away, Disarm, Arm Home, Security Logs
3. Clean Screen function (located under the Settings menu)
Watch Tutorial Video
This will deactivate the touch screen for 1 minute so you can clean the display screen.
A screen shot of a device
4. Custom Username Settings
System: Full access to all settings
5 Users: Can only Arm & Disarm
(Master user was removed and replaced to add User 5. The System user now has full control.)
See this article for more information:
About Gen 2 Wi-Fi/4G Key Codes (User 1–5 & System Passcode)
A. Select the three lines to view the users, then select a user to change their passcode.
B. You can also select the user to change the user’s name. Note: System user cannot be changed. A keyboard will appear to allow you to type in the new name.
C. Added privacy protection to the Code modification interface
Select the closed eye or open eye icon to show or hide the password as you enter it.
D. After performing an Arm and Disarm test, the user’s name will display in the panel’s security log and in the app’s security records.
IMPORTANT: In order for the user name to display on the security records the Arm/Disarm push setting in the app needs to be turned on:
5. Arming Countdown Options
Watch Tutorial Video
Add Seconds, Cancel Countdown, and Skip Countdown (arm immediately)
6. ‘About’ icon
Watch Video Tutorial
No longer available under 'Settings' menu and has moved to 'Help' menu
Select ‘Settings’ then ‘Help’ 
In the Help screen, select the (i) icon to access the 'About' screen.
An additional way to access the 'About' Menu
On the main menu (this does not require a passcode), long press the ‘Settings’ Icon and the ‘About' screen will display immediately.
This was implemented just in case a customer forgets their passcode and they are required to send the SN to receive a reset code. Note: For security reasons a customer will also need to send their proof of purchase information.
See this article for more information: I forgot my Gen 2 Key Codes
7. Alarm and Disarm logs can now be deleted by the 'System' user.
Previously, the only method was to select Recover in the Settings menu, but this reset all settings on the alarm panel, including the passcodes.
8. Audio
When adjusting the volume, you can now hear the corresponding volume in real time.
9. ‘Controller’ , ‘Keypad’ , ‘Doorbell’ can be renamed on the panel.
Controller
Keypad
Doorbell
10. Entering the wrong code 5 times. Keyboard will lock 3 min.
11. Security: Added ‘Arming requires a code’ option
12. Changing the Time:
Before the Time could be changed by selecting time on the main screen, this is no longer allowed as it does not require a passcode. You must now enter settings to change the time.
13. Entry Notification Setting (When the alarm panel is in disarmed mode)
On the panel when a sensor ‘Entry event notification’ is enabled in the Entry Sensor ‘Advanced’ menu, it will display on the ‘Alarm log’ when a door is ‘Opened’ or ‘Closed’ as shown below.
Note: This will not display on the app, unless the ‘Entry notification’ option has been enabled on the Smart Life app.
See this article for further information:
Receive a Notification When a Door or Window Opens or Closes
When the ‘Entry notification’ is enabled on the App, then any entry sensor that has the ‘Entry event notification’ enabled on the display panel will display on the app ‘Security records’ as shown below.
14. Additional Chime Mode for ‘Entry Sensor’
The update lets you bypass a sensor, so it does not trigger the alarm when the system is armed — but still send you push notifications when that sensor opens or closes.
Users who want some doors/windows monitored but don’t need full security alarm on them (e.g. garages, delivery doors, private entryways).
See this article for more information:
Bypass With Notifications (Chime Mode Enhancement)