If you are receiving a Device Alert pop-up and alarm siren sounds on the Smart Life app when:
<ul>
<li>Arming or disarming the system via panel or phone</li>
<li>Opening or closing doors/windows (with contact sensors)&nbsp; while system is in the disarmed state. <img height="302" width="243" alt="A screen shot of a phone

AI-generated content may be incorrect." src="https://cdn.livechat-files.com/api/file/kb/file/12185070/81dac24c7e-830c70848a308cc9024c.png"> Example: "Device Alert" pop-up</li>
</ul>
Click link below for an explanation and instructions to update your Gen 2's&nbsp; firmware: <a rel="noopener noreferrer" href="https://osigodirect.kb.help/device-alert-and-alarm-sound-issues-osi-alarm-system-gen-2-4g/" target="_blank"> Device Alert and Alarm Sound Issues (OSI ALARM SYSTEM GEN 2 4G)</a> Thank you for your patience and understanding. OSI Go Direct Team

If you are receiving a Device Alert pop-up and alarm siren sounds on the Smart Life app when:

 * Arming or disarming the system via panel or phone
 * Opening or closing doors/windows (with contact sensors)  while system is in the disarmed state.
   
   
   Example: "Device Alert" pop-up

Click link below for an explanation and instructions to update your Gen 2's  firmware:


Thank you for your patience and understanding.
OSI Go Direct Team

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