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How to Update the Firmware on Your Gen 2 Wi-Fi/4G Alarm Panel

6 min. readlast update: 10.22.2025

Firmware updates for the alasm panel musrt be done manually.  To perform an update, please check the following:

  1. Select the Gen 2 Alarm Panel device on your Smart Life App
  2. On the app interface, select the three ... at the top right corner
  3. Scroll down to the bottom until you see 'Device Update', then select it.


  4. You will either see 'No updates available' as shown below.


  5. Or, if an update is available, you will see the following. Indicating that an update is available.


    Please note that we are currently working on a new firmware update with additional menu options. If you would like to be notified when the update becomes available, please create a 'Support Ticket': Click Here.

    Note: Sometimes our HelpDesk emails may appear in your Spam or Junk folder. Please check those folders and add the sender’s email address to your Safe Recipients list.

    ** Please note that your sensor settings will still remain intact **

  6. When an update does become available, you would first select 'Update' 
  7. When you select 'Update' ensure that the Alarm Panel device is kept on until the update completes.  You will see the following message before the update starts.


    When you select 'Start Update' You will see a progress bar. 
    Updates can take up to 5 minutes or less.


    The Alarm Panel screen will also display the the following.


  8. When the update has completed the Alarm Panel will automatically restart and you will see the 'OSI Welcome Screen(s)' 

    First: The Gen 2 'Welcome' Screen


    When you select 'Start' you will then see the following
    'Professional Monitoring' screen offer.


  9. When you select 'Continue Setup' you can then select your 'Language; 


  10. You will see the next screen where you can scan the QR Code to download the Smart Life App for IOS or Android.


    You can skip this screen if your sensors have been previously added to the Alarm Panel.  Select 'Skip Setup Wizard'. THen select 'Ok' to Exit tutorial'



  11. You will then see the main Gen 2 user interface menu


    Icon Descriptions


    Note: When you Tap the SOS button once you will see the following icons.
    SOS Medical – For medical emergencies
    SOS Fire – For fire-related emergencies
    SOS Police – For police assistance (audible alarm)
    SOS Police (Silent) – For police assistance (silent alarm)

    What Happens When You Press (Tap) Each SOS Option

    If your alarm system is professionally monitored, pressing one of the SOS icons sends a direct signal to the Central Monitoring Station (CMS).

    The CMS will call the first contact on your emergency call list. If that person doesn’t answer, they’ll call the next number.

    The CMS will also ask you for your Name, Address and Password. 

    Detailed Response Scenarios

    • SOS Medical
      The panel will trigger an alarm. The CMS will ask if medical assistance is needed and, if confirmed, dispatch an ambulance.

    • SOS Fire
      The panel will trigger an alarm. The CMS will ask if there is a fire and, if confirmed, dispatch the Fire Department.

    • SOS Police
      The panel will trigger an alarm. The CMS will ask if police assistance is required and, if confirmed, dispatch the Police.

    • SOS Police (Silent)
      The panel will remain silent. The CMS will call to confirm the emergency and dispatch Police without audible alerts.

    🏠 For Self-Monitoring Users

    If you are self-monitoring your Gen 2 system (no professional monitoring subscription):

     

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