Help CenterSelect this link if you are using an iPhone
To enable the notifications on your phone, there are 2 different settings you need to make in order to ensure that you receive alarm notifications. By default you shouldn't have to do this, but sometimes due to specific settings on your phone you may need to.
FIRST - ENABLE PHONE NOTIFICATIONS ON SMARTLIFE/ALARM DEVICE
Step 1: Open the Smart Life app and press “Me” on the bottom right of your screen.
Step 2: Press the settings button on the top right of the screen
Step 3: Select App Notification
Step 4: Select System Notification and turn it 'On'
Enable System Notification to turn it 'On'
What is Phone Call & SMS Message Notifications? Do i need to pay for this? Do not enable these features as they do not work with our Alarm System. Click here for more information
SECOND - ENABLE NOTIFICATIONS FROM PHONE SETTINGS (Android Phones)
STEP 1: Swipe down from the top of your phone to show the setting menu
STEP 2: Then select phone settings (looks like a cog wheel on top right corner of your phone)
STEP 3: Then select apps
STEP 4: Search for Smart Life and then select Smart Life
STEP 5: Then select notifications
STEP 6: Enable sound and vibration
STEP 7: Then select notification categories
STEP 8: Enable everything you see on the list.
That's it! You will now receive notifications from your OSI Alarm System
Example notifications: Notification when you Arm and Disarm your alarm system.
HOW TO CHANGE THE NOTIFICATION SOUND ON YOUR PHONE
If you would like to have a unique sound for the Alarm Notification on you phone, please follow the instructions (this is assuming that you are already in the 'Notification Catagories':
Step 1: For example select the 'Short Bell Notification'
Step 2: When the 'Short Bell Notification' menu opens, select 'Sound'
Step 3: A list of many sound options will be displayed. When you select a sound it will play a sample for you. Choose the best sound to notify you when a notification from you alarm system is received. A sound that is noticable and plays for more than a few seconds.
Step 4: Do this for all of the other Notification catagories: 'Notification', 'Doorbell Notification', 'Long Bell Notification' and 'Alert Notification'
Step 5: When you have completed the above steps, test your alarm system to confirm that you are receiving notifications.
What is Phone Call and SMS Notification Settings?
If you have a newer version of Smart Life you may see new options as you see on the below image. Phone Call and SMS Messege are new Smart Life Notification options which require a subsciption fee and do not work with the OSI Alarm System. In order to have SMS Messege or Phone Call feature on the OSI Alarm System you require a SIM Card (subscription required). NOTE: These options are not needed to get regular system notifications on your phone.
To avoid these subscription plan charges pop up windows from appearing. Please make sure that the settings under Notifications Settings page are the same as you see here.
- DEVICE ALERT turned ON
- SYSTEM NOTIFICATION turned ON
- PHONE CALL Turned OFF***
- SMS MESSEGE TURNED OFF***
- HOME TURNED ON
- BULLETIN TURNED ON