How to Tell if Your Gen 2 Panel is Running on Battery or AC Power

Overview

Your Gen 2 OSI Go Direct alarm panel provides clear visual indicators to show whether it is:

• Running on AC power (plugged in)

• Running on battery (power outage)

• Charging

Understanding these indicators helps you quickly diagnose power issues and ensure your system remains protected.

1. AC Power Lost (Running on Battery)

What You Will See

• A pop-up warning message:

  • “AC Power Lost: Host panel”

• Date and timestamp of the event

• “Ignore” button (greyed out or selectable depending on state)

What This Means

• The panel is no longer receiving external power

• It has automatically switched to internal backup battery

Common Causes

• Power outage

• Adapter unplugged

• Faulty power supply or cable

2. Battery Icon (Top Right Corner)

How to Read the Battery Icon

A. Running on Battery

• Battery icon is visible, as shown above

• May slowly decrease over time

➡️ Indicates: Panel is operating on backup battery only

B. Plugged In & Charging

• Battery icon will show:

  • Battery icon with lighting bolt is visible, as shown above

➡️ Indicates:

• Panel is connected to AC power

• Battery is charging or fully charged

Important Notes

• The panel automatically switches to battery during outages

• Backup battery duration depends on usage and age

• Once AC power is restored:

  • Warning disappears

  • Battery begins charging automatically

Troubleshooting Tips

• If you see repeated AC Power Lost alerts:

  • Check the power adapter connection

  • Try a different outlet

  • Inspect for damaged cables

• If the panel does not charge after reconnecting power:

  • Restart the panel

  • Test with a known working 5V 2A adapter

  • Contact support if issue persists