How to send the Device Information and the Virtual ID

To send the Device Information and the Virtual ID, please select your Device in the Smart Life app.

1. Select the three dots on the upper right
   
   
   
2. Select Device Information
   
   
   
3. Email a copy of the following below to the support agent that is helping you.
   a. A copy the Virtual ID
   b. A screen capture of the Device Information screen. 

Thank you,
OSI Go Direct - Customer Support