Help CenterIf you need to remove the Gen 2 Alarm System from the smart life app and then re-add the Gen 2 back to the Smart life app, please click on the links below.
1. Ensure that you have removed the Gen 2 from the Smart Life app. See Video
There are two methods to re-add the Gen 2 to the Smart Life app. The first method is the typical way to add the Gen 2 to the App, the second method is helpful if you are having some challenges with your router.
If you are encountering issues connecting the Gen 2 to your router or the Gen 2 disconnected from the router, we would first recommend that you Power Cycle your Wi-Fi router.
2. Power Cycle your Wi-Fi Router
This is the simplest and most effective way to restart your router.
Steps:
- Unplug the Router: Disconnect the power cable from the router (and the modem, if separate).
- Wait for 30 seconds to 1 minute: This allows the router to fully reset and clear its cache.
- Plug the Router Back In: Reconnect the power cable and wait for the router to fully reboot (this may take a couple of minutes).
- Reconnect Your Device: Once the Wi-Fi signal is back up, try reconnecting your device to the network.
3. Re-Adding the Gen 2 to the Smart Life App
Method 1: Re-Adding the Gen 2 to the Smart Life App. See Video
Method 2: Re-Adding the Gen 2 to the Smart Life App. See Video