Problem: On the touch screen display you are pressing the check mark to confirm a setting change and its unresponsive or you are pressing numbers and the wrong numbers are appearing?&nbsp;&nbsp;
Solution: perform a full initialization and power cycle the alarm panel and it should fix the issue.
&nbsp;First initialize: Menu &gt;&gt; Settings &gt;&gt; Initialize
Next, Power Cycle the alarm system
<ol>
<li>Unplug Power Adaptor</li>
<li>Slide the back panel off and set backup battery switch from the 'on' to 'off' position</li>
<li>Wait 1 minute</li>
<li>Switch Back Up Battery back on and put the back panel back on.</li>
<li>Plug Power Adaptor Back in</li>
</ol>
Note: Keep in mind that after initialization you will need to re-add the sensors.
<ins>How to reconnect the sensors:</ins>
<a href="https://osigodirect.kb.help/adding-or-re-adding-sensors-to-the-alarm-system-using-the-smart-life-app/">https://osigodirect.kb.help/adding-or-re-adding-sensors-to-the-alarm-system-using-the-smart-life-app/</a>

Problem: On the touch screen display you are pressing the check mark to confirm a setting change and its unresponsive or you are pressing numbers and the wrong numbers are appearing?  
Solution: perform a full initialization and power cycle the alarm panel and it should fix the issue.
 First initialize: Menu >> Settings >> Initialize
Next, Power Cycle the alarm system
Unplug Power Adaptor
Slide the back panel off and set backup battery switch from the 'on' to 'off' position
Wait 1 minute
Switch Back Up Battery back on and put the back panel back on.
Plug Power Adaptor Back in
Note: Keep in mind that after initialization you will need to re-add the sensors.
How to reconnect the sensors:
https://osigodirect.kb.help/adding-or-re-adding-sensors-to-the-alarm-system-using-the-smart-life-app/



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