Help CenterThe Alarm Panel Trade-in Program was designed specifically for customers who own an OSI Smart Alarm System Gen 2 and want to subscribe to our 24/7 Professional Alarm Monitoring Plan (Yearly Subscription Service) but do not have the 4G model which is required as it features a SIM Card Port, allowing it to communicate securely with our monitoring center via a cellular network. If you purchased your alarm system before late 2025, you likely have the Non-4G model and qualify for the trade-in program.
To ensure all customers can access our Professional Alarm Monitoring Plan, we've created the Alarm Panel Trade-In Program—allowing customers to trade in their Non-4G Panel for a brand-new 4G model, completely free of charge.
The Trade-in Program Includes
✅ Free Paid Return Postage to ship back your current alarm panel
✅ Brand new OSI Smart Alarm System - Gen 2 (4G) Alarm Panel
✅ Free Shipping
Important: The trade-in program only replaces the panel, not the other accessories. When you receive your new alarm panel, you will need to re-add or re-pair your existing contact sensors, motion sensors, and other devices. This ensures they are properly registered with your new panel.
To Qualify for the Alarm Panel Trade-in Program
✅ You MUST enroll in a 1-year Professional Alarm Monitoring plan (subscription is only necessary once you have been approved for the trade-in program).
✅The returned non-4G panel must be fully functional and in excellent physical condition, free from marks, dents, or damage.
Please submit the Alarm Panel Trade-in Request Form here: https://www.osigodirect.com/trade-in-request-form/
Watch the Step 1: Purchase Your Alarm System (1 of 6 Videos)
Flexible Monitoring: Choose the Security That Fits You
The OSI Smart Alarm System Gen 2 (4G) offers an affordable solution for self-monitoring, helping you reduce monthly costs. However, for those who prefer greater peace of mind, our 24/7 Professional Alarm Monitoring Service ensures that you can go about your daily life without worry. Our dedicated team is always watching over your home or business, ready to dispatch emergency services—including Fire, Ambulance, or Police—whenever an alarm is triggered or the SOS button is pressed. With three budget-friendly plans, opting in or out is simple and convenient
Learn more about how to opt-in to OSI Go Directs 24/7 Professional Alarm Monitoring Service: https://www.osigodirect.com/get-pro-monitoring/