Help CenterThe Gen 2 system uses Wi-Fi to connect and does not require a wired (plug-in) internet connection.
The system can function in the following ways:
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Standalone unit — not connected to Wi-Fi and not using a SIM card.
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Wi-Fi mode — connects to the Smart Life app, allowing you to control the system remotely and receive app notifications.
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SIM card for self-monitoring — you would purchase a SIM card and a talk/text plan from a recommended cellular provider.
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SIM card for professional monitoring — we provide the SIM card, and the system is professionally monitored by our CMS (Central Monitoring Station).
Note: The system can use Wi-Fi in combination with a SIM card for either self-monitoring or professional monitoring.
Regarding 4G:
4G/LTE is not being phased out in Canada in the next few years. What is being shut down is 2G and, in particular, 3G. 4G/LTE and 5G will remain the core networks for the foreseeable future.
Additional Helpful Knowledgebase Articles:
Sim Card Instructions for the Gen 2 Alarm Panel (Self Monitoring)
New features on the Gen 2 Wi-Fi/4G model Firmware 2.3.07
About Gen 2 Wi-Fi/4G Key Codes (User 1–5 & System Passcode)
How to reset and re-add the Gen 2 Wireless Siren
All Gen 2 Knowledgebase Articles
(Please note that this content will eventually be organized into categories.)
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