Gen 2 Alarm System – Temperature Display Not Updating (Static Weather Reading)

Knowledgebase Article

Gen 2 Alarm System – Temperature Display Not Updating (Static Weather Reading)

Overview

Some users may notice that the temperature displayed on the Gen 2 Alarm System remains fixed and does not update with current outdoor weather conditions. This article explains the symptoms, cause, and resolution steps to restore normal temperature updates.

Symptoms

• The temperature on the alarm panel display does not change.

• The same temperature and weather icon appear every day (for example, –15°C with snow).

• The system is connected to Wi-Fi with a strong signal.

• Firmware has already been updated to the latest version.

• All other system functions appear to work normally.

Cause

In some cases, the alarm panel’s weather data service may stop refreshing due to a temporary software or communication interruption. A full power cycle resets the system services and restores proper synchronization with the weather server.

Resolution (Recommended Solution)

Perform a full power cycle of the Gen 2 Alarm Panel:

1. Unplug the power adapter from the alarm panel.

2. Turn OFF the backup battery switch.

3. Wait one full minute.

4. Plug the power adapter back in.

5. Turn ON the backup battery switch.

Additional Check

After restarting the system:

• Navigate to system settings and confirm the alarm panel is running the latest firmware version.

• Install any available firmware updates if prompted.

Expected Result

After completing the power cycle:

• The temperature display should begin updating normally.

• The weather information will follow real outdoor temperature changes.

Confirmed Outcome

After performing the steps above, the customer confirmed that:

• The temperature display resumed normal operation.

• The system now updates according to current outdoor weather conditions.

If the Issue Persists

If the temperature still does not update after completing these steps:

• Repeat the power cycle once more.

• Confirm Wi-Fi connectivity is stable.

• Contact OSI support with details of the issue and firmware version currently installed.

Summary

A full power cycle resolves most cases where the Gen 2 Alarm System shows a static or incorrect temperature reading by restarting background services responsible for weather updates.