Firmware Update Procedure for the Gen 2 Alarm Panel

A firmware update for the Gen 2 alarm panel must be done manually. To perform an update, please follow the steps below:

Select the Gen 2 Alarm Panel device on your Smart Life App.
On the app interface, select the three dots (...) in the top-right corner.
Scroll down to the bottom until you see “Device Update,” If it says 'No Update Available, then there are no updates, however if you see a red dot beside it, that means an update is available.
If an update is available and you select the red dot , you will see Update Found: V2.3.09 or V2.3.11 (Our latest version)

Performing the Update

When an update does become available, you would first select 'Update'
Note: For customers who already have V2.3.07 firmware your sensor settings should remain intact after the update.
We also recommend that you check other settings on you alarm panel to ensure your original setting were not changed. For example: SIA settings, Arm Delay and Alarm Delay settings.
Ensure the alarm panel remains powered on until the update completes.

Select “Start Update. You will see a progress bar.
Updates usually take five minutes or less.

The alarm panel screen will also display the following message during the update.
When the update has completed, the alarm panel will automatically restart and you will see the “OSI Welcome Screen(s).”

First: The Gen 2 “Welcome” screen appears.

Second: When you select “Start,” you will see , 'Select your Country'

Third: When one of the above countries is selected you will see the following or simliar.
Then, select “Continue Setup” to choose your language.
You will then see a screen with a QR Code to download the Smart Life App for iOS or Android.

If your sensors have already been added to the alarm panel and you already have the Smart life/device on your phone, you can skip this screen.
Select “Skip Setup Wizard,” then select “OK” to exit the tutorial.

You will now see the Gen 2 main user interface menu.

Icon Descriptions

Note: When you tap the SOS button once, the following icons will appear:

SOS Medical – For medical emergencies

SOS Fire – For fire-related emergencies

SOS Police – For police assistance (audible alarm)

SOS Police (Silent) – For police assistance (silent alarm)

What Happens When You Press (Tap) Each SOS Option

If your alarm system is Professionally Monitored, pressing one of the SOS icons sends a direct signal to the Central Monitoring Station (CMS).

The CMS will:

Call the first contact on your emergency call list.
If that person doesn’t answer, they’ll call the next number.
Ask for your Name, Address, and Password.

Detailed Response Scenarios

SOS Medical
The panel will trigger an alarm. The CMS will ask if medical assistance is needed and, if confirmed, dispatch an ambulance.
SOS Fire
The panel will trigger an alarm. The CMS will ask if there is a fire and, if confirmed, dispatch the Fire Department.
SOS Police
The panel will trigger an alarm. The CMS will ask if police assistance is required and, if confirmed, dispatch the Police.
SOS Police (Silent)
The panel will remain silent. The CMS will call to confirm the emergency and dispatch Police without audible alerts.

🏠 For Self-Monitoring Users

If you are self-monitoring your Gen 2 system (no professional monitoring subscription):

The SOS options will not dispatch emergency services.
You can still use the SOS buttons to trigger an audible alarm, which is useful for alerting others inside your home during an emergency.

See these related articles:
How to turn on Alarm Notifications for your OSI Gen 2 Alarm System - iPhone
How to turn on Alarm Notifications for Gen 2 - Android Phones