If you are trying to playback footage from an OSI camera and it appears to be stuck on 'Retrieving Video Stream' and then displays 'Loading failed'&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;
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<ins>Solution: Power cycle the camera</ins>
<ol>
<li style="margin-left:1.5em;">Unplug Power Adaptor</li>
<li style="margin-left:1.5em;">Wait 1 minute</li>
<li style="margin-left:1.5em;">Plug Power Adaptor Back in &nbsp;</li>
<li style="margin-left:1.5em;">Open the Smart Life App</li>
<li style="margin-left:1.5em;">Select the Camera Device</li>
<li style="margin-left:1.5em;">Select Playback&nbsp;</li>
</ol>

If you are trying to playback footage from an OSI camera and it appears to be stuck on 'Retrieving Video Stream' and then displays 'Loading failed'      
 

Solution: Power cycle the camera
Unplug Power Adaptor
Wait 1 minute
Plug Power Adaptor Back in  
Open the Smart Life App
Select the Camera Device
Select Playback 

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