Help CenterUnable to Access Playback While Motion Recording Is in Progress
Overview
For cameras that record footage to an SD card, there is a known and expected behavior that can affect access to playback and motion-event thumbnails.
Issue Description
When attempting to access previous footage—either by:
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Tapping the Playback button, or
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Opening Messages → All, where motion-detection thumbnails are displayed
you may notice the following behavior:
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Selecting one or more motion-event thumbnails causes the video timeline to jump back to the beginning of the day, or
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Playback and thumbnail viewing become temporarily unavailable.
Cause
This occurs when the camera is actively recording a motion-detected event.
While the camera is recording and processing a motion event, it temporarily locks access to:
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Playback via the timeline
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Motion-event thumbnail videos
This is a limitation related to how the camera writes and processes video data on the SD card.
Resolution / Expected Behavior
Once motion activity has stopped and the camera has finished processing the recording, full access will be restored. At that point, you will be able to:
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View the most recent motion-detected videos
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Access past motion-event thumbnails
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Use the playback timeline normally
Summary
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✔ This behavior is normal for SD-card-based recording
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✔ Playback and thumbnails are unavailable only while motion recording is in progress
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✔ Access returns automatically once recording and processing are complete