Help CenterOn a rare occasion another device may be on the same frequency that could be causing this, for example a gate control device. If this is the case the alarm panel should be move as far away as possible from the gate control or the device that is causing the issue.
However if your alarm panel is randomly arming or disarming itself, first check the settings below.
First check the following on your Smart Life App:
Step 1: Select OSI Alarm Device Settings
Step 2: Select Timer Settings
Step 3: The schedule should be empty.
On the Alarm Panel please check the following:
On the main screen of the alarm panel select Menu then Timer.
Go into the Arm Timer and Disarm Timer settings. They should be set to '00' and 'Off' as per the photos below.
If your settings on the Smart life app and the alarm panel are the same as the photos above then it may be a glitch in the alarm system that is causing an issue. You will then need to initialize the alarm panel.
Please watch this video to Initialize and power cycle the alarm panel to resolve the issue you are having.
After initialization you will need to re-add the sensors and wireless strobe alarm, etc. You can watch these easy to follow step-by-step Videos to re-add sensors / RFID Tags / Remotes and Wireless Siren. Each of these only takes a seconds to a minute to do.
Note: YOU WILL NOT HAVE TO RECONNECT WI-FI WHEN YOU REINITIALIZE
Connecting Contact Sensor from Smart Life App
Connecting Motion Sensor from Smart Life App (Important - If you first add the motion sensors to the alarm panel, ensure that the motion sensors are turned off when you are adding the Window/Door sensors to the alarm panel. Motion sensors will pickup your movement if they are on when adding sensors to the alarm panel and will interfere.)
Connecting Remotes from Smart Life App
Connecting RFID Tags from Alarm Panel
Connecting Wireless Strobe Siren (if you have one) from Alarm Panel
Important Notice re Strobe Siren:
Reset and Pair instructions have now been changed for new OSI Wireless Strobe Sirens purchased April 2022 and later. For those customers who purchased these sirens (whether separately or with the 14 Piece Kit), the instructions are still the same. This refers to when you press and hold the "Set" Button until you hear the following beeps to either Reset or Pair the Wireless strobe siren to the OSI Wifi Alarm System.Note: you can tell if you have the new siren as the gaps between each beep is approximately 3 seconds on the new siren vs 2 second gaps between the older model.
Important: Disconnect the wireless siren from the power adapter and turn the siren to the 'On' position.
Purchased April 2022 and Later - There is a 2-3 second delay between each beep
- 4 Beeps to Reset the Siren - After resetting turn the siren 'Off' then 'On'
- 3 Beeps to pair (learn) the Siren
- Please see video below. When you have finished adding the siren to the alarm panel, ensure that you plug the siren back into the power adapter. When it is plugged into the power adapter the on/off button is disabled.
Purchased FEB 2022 and Earlier - The beeps are one right after the other, faster.
- 3 Beeps to Reset the Siren - After resetting turn the siren 'Off' then 'On'
- 2 Beeps to pair (learn) the Siren
- Please see video below. When you have finished adding the siren to the alarm panel, ensure that you plug the siren back into the power adapter. When it is plugged into the power adapter the on/off button is disabled.
Additional Sensor Information
IMPORTANT: For sensors that are installed at a maximum or further distance from the OSI Alarm Panel or may have obstructions that can cause issues, please read this article on the OSI Repeater.
SENSOR - Information: Max Distance, type of Batteries & Battery Installation