Help CenterMost routers come with "dual band" WiFi. That means they have both 2.4G and 5G WiFi bands. If you see two networks, the bands have been split up, and it makes it easy to manually choose 2.4G Network to connect to your smart products.
So you only have 5G Wi-Fi network to choose from?
But, some of the newest Routers you may only see one network (5G). If you only have one network on your router, chances are that it is actually broadcasting on both the 2.4GHz (good for long range) and 5GHz (best for short range) bands and using a protocol called “band steering” to let your device switch automatically.
Unfortunately “band steering” does not work for connecting automatically to your smart products, so you will need to split the two bands. Every network provider has thier own tutorials on how to do that depending on the model of Wi-Fi router you have, so here is what we recommend you doing.
Option 1 - Log into your Wifi Router from your internet browser and split the bands yourself: If you are somewhat tech savy, go on your network providers website and try to do a search using either of these search terms to find step by step tutorials on how to split the bands:
- "How to Separate 2.4GHz and 5GHz Bands "
- "How do I change the band on my router to 2.4GHz?"
- "How to configure separate Wi-Fi SSIDs"
- "How to separate my 2.4ghz & 5ghz Internet access"
- "How to Enable 2.4 Ghz on WiFi Router"
Option 2 - Get your network provider to split the bands for you: Call your Network provider and tell them you have smart products where you need to be able to choose 2.4G Network and so you need them to split your network into 2 bands (2.4G and 5G). Your internet provider can do this remotely by simply logging into your Wi-Fi router and making those changes for you. This is the easiest option.
Here is a Video explanation